Frequently Asked Questions
WHERE DO I START ?
Head over to our contact page and fill out the form. We’ll go over the details together until you are satisfied & ready to enjoy your mood savvy experience.
WHAT ARE YOUR HOURS?
We currently operate Friday through Sunday from 10 am - 10 pm. If you would like after hours, additional charges may apply. Final booking slot starts at 6 pm. All bookings include a 3 hour experience, extra hours can be requested, additional charges may apply.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
We require a minimum of 7 days notice to your picnic. If you require “Specialty add ons”, “The Premium Savvy Picnic”, or “The Proposal Savvy Picnic” we recommend a minimum of 4 weeks notice for your picnic. Rush bookings, additional charges will apply.
CAN I HOLD THE DATE I WANT ?
Absolutely! We require a 50% deposit in advance to hold your date and time via e-transfer. The remaining balance is due 7 days prior to your picnic. If you book 7 days or less to your event date, we require full payment.
IS THERE A DAMAGE DEPOSIT ?
A damage deposit will be included on your invoice. During your picnic, you will be responsible for the set-up contents in their entirety . We will refund your deposit when we collect the items barring no damage has been done or items lost.
CAN I CHOOSE ANY LOCATION?
Yes! Location is entirely up to you! However, please keep in mind there may be some limitations that will not permit picnic sets up for certain locations. Some factors that might affect a picnic location from being rejected, but not limited to, city permit / permissions may be required from third parties, or the location may not be suitable for our set up equipment.
WHAT SHOULD I KNOW WHEN BOOKING A HOTEL, AIRBNB OR ANY RENTAL SPACE?
When booking rental spaces, clients should ensure they get formal permission from the owner or an authorized worker. Clients should also be mindful that we will require full access for a minimum of 2 hours for set up at the rental space. In the event your picnic start time is 6pm or earlier, you should ensure our company is given early access in order to have appropriate timing to set up your event. We encourage choosing a location that permits early check in.
HOW DOES UNLOADING AND PARKING WORK?
We will need an available parking space to use during the 2 hr set up and 2 hour clean up of the picnic. We will also need to confirm that we have access to unload inventory at the main entrance. In the event that there is no available free parking, the amount paid will be deducted from the damage deposit.
ARE EXTRA GUEST ALLOWED?
Additional guests are prohibited to use the MoodSavvy pop up picnic experience. Please ensure the number of guests provided to us is accurate for your booked reservation. Failure to disclose additional guest present will be taken from your deposit.
HOW DOES PAYMENT WORK?
Once your details have been finalized we will send you the invoice. Your requested date will be held for 24 hours at which a 50% deposit will be due. You can make payments via E-transfer. 7 days before your picnic we will send a second invoice for payment of the remaining balance. If your picnic is booked 7 days or less before your booking date, full payment is required.
WHAT IS YOUR CANCELLATION POLICY?
We get it, things happen. Although your deposit is non-refundable, you are able to reschedule. Please remember that we cannot guarantee date availability. If you do not want to re-schedule, you can simply cancel your event completely.
CAN I MAKE CHANGES TO MY EVENT AFTER BOOKING?
We will try our best to accommodate any change request if possible. Please keep in mind, that all items may not be available as other bookings may have already reserved.
CAN I ADD MY OWN PERSONAL TOUCHES?
Of course! We welcome all clients to customize or personalize their mood savvy picnic experience. We understand when it comes to special events you may want to add your own personal touches.
WHAT ABOUT COVID- 19 ?
We are following all the guidelines the government of ON have set in place. Our calendar is still open so you can book for your 2023 picnic. All of our employees will be wearing gloves while handling your set up. We promise to do our part in staying healthy and safe. All of our picnic items are sanitized and cleaned before and after every picnic.